In November 2024, the Ministry of Economy's 195-1 Call Center received a total of 37,000 inquiries.
In November 2024, the Ministry of Economy's 195-1 Call Center received a total of 37,000 inquiries, of which 33,111 were handled in real-time, while the remaining inquiries were addressed through the voice menu service.
The inquiries primarily covered topics such as consumer rights, entrepreneurial activities, licensing, tax payments, the rights and responsibilities of taxpayers, state registration of real estate, privatization of state property, and other issues related to the powers and areas of activity of the Ministry of Economy.
Inquiries received by the Call Center were promptly addressed, and for those requiring further investigation, the relevant departments of the Ministry of Economy took appropriate actions, providing responses to the individuals who submitted the inquiries.
It should be noted that the 195-1 Call Center was established to facilitate citizens' access to the Ministry of Economy and its institutions and to enhance public satisfaction. Citizens from any region of the country can directly call the Call Center via a landline. The services provided by the Call Center are free of charge.
