In 2024, the Ministry of Economy's 195-1 Call Center received over 633,000 inquiries.
In 2024, the 195-1 Call Center received a total of 633,020 inquiries, of which 561,994 were handled in live mode, while the rest were managed through the voice menu service.
The inquiries mainly covered consumer rights, entrepreneurial activities, the issuance of licenses, tax payments, the rights and responsibilities of taxpayers, state registration of real estate, privatization of state property, as well as other issues related to the powers and areas of activity of the Ministry of Economy.
The received inquiries were promptly addressed, and appropriate measures were taken by the relevant departments of the Ministry for those inquiries requiring investigation.
It should be noted that the Call Center, established to further facilitate citizens' access to the Ministry of Economy and its institutions and to enhance citizen satisfaction, allows direct calls from any region of the country via landline. The services provided are free of charge.
