Get a VAT refund

Part of the VAT paid for goods purchased from which facilities is refunded?

It is possible to reclaim part of the VAT paid for goods purchased from supermarkets and other retail trade facilities, restaurants and cafes, as well as for medical services. In this case, the consumer must be a physical person, and the seller, who is a VAT payer, must have a new -  generation cash registers.

Where do we need to register to reclaim part of the VAT?

The consumer must register on the edvgerial.az portal using the personal identification number (FIN) of the identity document, date of birth and mobile phone number. At this time, an electronic cabinet is created on the portal.

What specific procedures do I need to follow to get a part of the VAT back?

The consumer must apply to the edvgerial.az portal within 90 days from the date of receipt of the cash register check and enter the information about the check, i.e. the 12-character fiscal ID of the NKA check, into the system through the electronic cabinet. All users can "scan" the QR code on the check through the BirBank application and return the VAT more easily. At this time, the VAT refund request will be automatically reflected in the electronic cabinet.

What is Fiscal ID?

Fiscal ID is a unique identifier consisting of characters in the 12-digit number system formed by a QR code that can be read by special devices or a control mechanism device on a check as a fast information code of the goods, that is, information that is necessary to be printed on check forms.

Is it possible to refund VAT via QR code?

Yes, it is enough to read the "QR code" reflected on the check through the BirBank mobile application and confirm the VAT refund in the opened window.

I have forgotten the password for accessing the electronic cabinet, how can I recover the password?

You can create a new password by entering the FIN code of your identity document and the mobile number you used during registration and entering a one-time password that will be sent to your mobile number through the "Password recovery" option.

During what period and how is part of the VAT returned to the buyer?

30 days after the check is printed, 17.5 percent of the VAT amount for non-cash payments and 5 percent for cash payments are placed in the virtual "money box" created when the buyer's electronic cabinet is opened.

What does a "pending" status on a check mean?

If 30 calendar days have not passed since the date of creation of the check, the request for VAT refund is stored in the "history" section with the status "pending" while the fiscal ID of the check is entered into the portal.

What does the "returned" status mean on a check?

If more than 30 days have passed since the date of creation of the check, when the fiscal ID of the check is entered in the portal, the amount of VAT is immediately transferred to the consumer's virtual account, stored in the "history" section with the "returned" status.

What does "canceled" status mean on a check?

After 30 days have passed from the date of creation of the check, the status of the check is automatically rechecked with a single database. If the check is not valid, it is stored in the "history" section with the status "cancelled".

In what cases is the "check not found" error displayed?

If the check's fiscal ID data is incorrect or the check's data has not yet been loaded into the unified database, the corresponding error text is displayed. According to the rules of operation of control-cash registers, information about operations conducted through NKA for 7 days in the absence of an Internet network is stored in the control mechanism device, in other words, this may be one of the reasons why the check is not found.

In what cases is the error "VAT not paid for the goods purchased on this check" displayed?

If the purchased goods are VAT-exempt or VAT-exempt products, the appropriate error text is displayed.

In what cases is the error "The seller is not a VAT payer" displayed?

As VAT is not charged on goods and services sold by non-VAT paying sellers, VAT cannot be refunded.

In what cases is the error "The refundable VAT on this check is less than 0.01 AZN, or the value of the goods was paid with a bonus and coupon, or the type of payment is an advance"?

When the amount of refundable VAT on the check is less than AZN 0.01 or the value of the goods is a bonus, gift cards, gift coupons, etc. in case of payment with, or if the type of payment is advance, the relevant error text is displayed.

I have entered the check information in my electronic cabinet, but the result information is not reflected. What should I do in this case?

You can check the correct entry or authenticity of the fiscal ID of the check through the "Check check" section on the "e-kassa.gov.az" website. One of the reasons for not finding the check is that the control device stores the collected data for 7 days when there is no access to the Internet. In this case, you are requested to re-enter the fiscal ID of the check in the portal in order to refund the VAT 7 days after the date of creation of the check.

What is a control gear unit and what is it for?

The control mechanism device is a device that ensures the transfer of information about the settlements made during the presentation of goods and services to the information systems database of the State Tax Service, as well as the e-cash register and user authentication.

If the control device does not have access to the Internet, after what time the collected data cannot be entered into the system, which in turn results in the check not being identified in the system?

The control unit can store information for 7 days.

Although 30 days have passed since the date of creation of the check entered in the portal, the refund of the VAT amount has not been reflected in my electronic cabinet. What should I do in this case?

You can contact the authorized bank "KapitalBank" in this case (012 196) or send your questions from the application section.

When a check is entered into the system, can it not be validated?

This can happen for various reasons. For example, the information may not be transmitted to the system because the control device temporarily does not have access to the Internet, the buyer may make any mistake while entering the check data, the check data may have already been entered into the system by the buyer himself or another person, technical malfunctions may occur in the system, and etc.

The Fiscal ID of the check is not printed correctly (or the QR code is not readable). Where should I apply for a VAT refund?

To obtain a duplicate voucher, please approach the point of sale where you purchased the voucher.

I think the amount of refundable VAT was calculated incorrectly. Where should I go for a correct VAT calculation?

You can calculate the amount of refundable VAT using the calculator on the edvgerial.az portal. If you still think that the amount of VAT to be refunded has been calculated incorrectly, please contact KapitalBank 196 or State Tax Service 195 Call Center.

The point of sale is a VAT payer, but the receipt issued by that point does not include VAT on the products. Where do I apply for a VAT refund on the amount I paid?

If such a situation occurs, please contact KapitalBank 196 or State Tax Service 195 Call Center.

I paid the value of the goods in the store without cash, the seller gave me only a receipt for the POS terminal. If so, where should I apply for a VAT refund?

If such a situation occurs, please contact KapitalBank 196 or State Tax Service 195 Call Center.

I paid in advance. Is VAT refunded on advance payments?

When the sale of the goods is carried out by paying in installments (instalment or advance payment), the VAT amount is refunded after the full price of the goods has been paid.

In what cases should a statement from the POS-terminal be given along with the cash register check?

When the value of the goods is paid in cashless manner through a POS-terminal that is not integrated with the cash register, a corresponding statement is issued along with the check.

Will the VAT be refunded when the buyer returns any item?

If the VAT on the check has not yet been refunded, the full amount paid is refunded, and if the VAT is refunded, the amount formed by deducting the refunded VAT amount is refunded.

How can I use the VAT refund?

The user can make utility, mobile, internet, TV, fine and insurance payments, as well as transfers to domestic bank cards with the funds collected in the virtual "money box".