In order to increase the efficiency in the provision of public services by the Ministry of Economy, the application of innovative innovations, expansion of the service sphere and optimization of procedures to increase the satisfaction level of users is of priority importance. Electrification of the provided services and automation of information exchange between information systems are being continued. Using these services, entrepreneurs can obtain the necessary economic and legal information and some documents defining rights related to entrepreneurial activity (licenses, certificate of origin, grant contracts in relation to commercial institutions and public legal entities). They can apply to receive a notice on the registration of their (decisions), etc. The electronic services provided by the Ministry include "www.economy.gov.az", It is possible to apply through the electronic service sections created on the websites of "www.lisenziya.gov.az" and the institutions under the Ministry's structure, as well as the section reflecting the name of the relevant service. Currently, 267 services are provided to citizens, including entrepreneurs, according to the activities of the Ministry of Economy, of which 73% (195 services) are electronic.
Graph 1. The number of requests for services, including electronic services.
The Ministry of Economy continues to expand the scope of services, optimize procedures and increase citizen satisfaction. More than 14 million 851 thousand applications were registered for the services provided by the Ministry during January-September 2024, of which 95.2% (more than 14 million 136 thousand applications) were electronic services. In order to provide access to electronic services provided by the Ministry of Economy, a new version of the Electronic Services Portal was developed and put into use in pilot mode. The use of the portal will make a positive contribution to the quality, stability and availability of electronic services provided to citizens, state institutions and business entities in the Ministry's activities. "Electronic Services Portal" enables users to use services and obtain necessary information through an electronic cabinet. Apart from acting as a single window for all services, the portal will act as a digital platform that will ensure accountability and evaluation of e-services. Service users have the opportunity to monitor the execution process of the electronic service they applied for and evaluate the use of the service.
