In order to increase the efficiency of the provision of public services by the Ministry of Economy, it is of priority importance to apply innovative innovations to obtain the required documents electronically, expand the scope of services and optimize procedures, and increase the level of user satisfaction.
Work is ongoing to digitize the services provided and automate the exchange of information between information systems. Using these services, entrepreneurs can obtain the necessary economic and legal information and apply for some documents determining the rights related to entrepreneurial activity (licenses, certificate of origin, notification on registration of grant agreements (decisions) in relation to commercial organizations and public legal entities, etc.).
It is possible to apply for electronic services provided by the Ministry through the electronic service sections created on the websites of “www.economy.gov.az”, “www.lisenziya.gov.az” and the websites of the organizations included in the structure of the Ministry and subordinated to it, as well as through the section reflecting the name of the relevant service.
Currently, 270 services are provided to citizens, including entrepreneurs, in the areas of activity of the Ministry of Economy, of which 196 are electronic. The specific weight of electronic services in the services provided has increased by 1% compared to the indicator of 2023 (71.6%) and reached 72.6%.
Graph. Number of services provided, including electronic services.
In order to ensure accessibility to electronic services provided in the areas of activity of the Ministry of Economy, a new version of the Electronic Services Portal has been developed and put into operation in a pilot mode. The use of the portal will make a positive contribution to the quality, sustainability and accessibility of electronic services provided to citizens, state institutions and business entities in the areas of activity of the Ministry. The "Electronic Services Portal" allows users to benefit from services and obtain necessary information through an electronic cabinet. In addition to playing the role of a single window for all services, the portal will also play the role of a digital platform that will ensure accountability and evaluation of electronic services. Service users have the opportunity to monitor the implementation process of the electronic service they apply for and conduct an evaluation regarding the use of the service.
More than 20.4 million applications were registered for the services provided by the Ministry in 2024, of which 94.8% (more than 19.4 million applications) fall on electronic services.
