To enhance the efficiency of public service delivery, the Ministry of Economy is implementing measures aimed at enabling the electronic acquisition of documents, applying innovative technologies, expanding the scope of services, and optimizing procedures. This approach is of priority importance in terms of increasing user satisfaction.
Efforts are ongoing to digitalize the provided services and automate data exchange between information systems. Entrepreneurs can benefit from these services to obtain necessary economic and legal information and apply for certain documents that define rights related to entrepreneurial activity (licenses, notifications on the registration of grant agreements (decisions) concerning commercial organizations and public legal entities, etc.).
Applications for electronic services provided by the Ministry can be submitted via the websites www.economy.gov.az, www.lisenziya.gov.az, as well as through the electronic services sections available on the websites of the Ministry’s subordinate and affiliated institutions. Users can also apply via specific service sections reflecting the name of the relevant service.
Currently, 285 services are provided to citizens, including entrepreneurs, within the Ministry of Economy's areas of activity, 67% (191 services) of which have been digitized.
In the first half of 2025, more than 11.2 million applications were registered for services provided by the Ministry, of which 96.8% (over 10.9 million applications) were for electronic services.
Chart 1. Number of applications for services, including electronic services.
A new version of the Electronic Services Portal has been developed and launched in pilot mode to ensure accessibility to the electronic services provided in the areas of activity of the Ministry of Economy. The use of the Portal will positively contribute to the quality, reliability, and accessibility of electronic services provided to citizens, government bodies, and business entities within the Ministry’s scope of work. The "Electronic Services Portal" allows users to access services and obtain necessary information through an electronic cabinet. In addition to serving as a single window for all services, the Portal will act as a digital platform ensuring accountability and the evaluation of electronic services. Service users have the ability to monitor the execution process of the electronic service they apply for and to provide feedback on their experience using the service.
