As reported, in order to facilitate response to calls related to issues falling under the powers of the Ministry of Economy and Public Services under the Ministry, and to enhance the level of satisfaction of citizens, a single platform for the Ministry – Call Center "195-1" was created and started working on May 4 this year.
In May and June 2022, the Call Center received about 91 thousand calls, of which about 63 thousand were in real time, and the rest through the voice menu service.
The calls received were answered promptly, accompanied by appropriate measures requiring investigation, and applicants were provided with answers.
