There were a total of 43,801 requests to the 195-1 Call Center of the Ministry of Economy during the month of November 2023.
There were 43,801 requests during November 2023, to the 195-1 Call Center of the Ministry of Economy, 38,626 in live mode, and the rest through the voice menu service.
The petitions mainly covered consumer rights, entrepreneurship, licensing, payment of taxes, rights and duties of the taxpayer, state registration of real estate, privatization of state property, as well as other issues related to the powers and activities of the Ministry of Economy.
The appeals received by the Call Center were promptly answered, relevant measures were taken by the relevant structures of the Ministry for appeals requiring investigation, and the applicants were answered.
It should be noted that the 195-1 Call Center, established in order to further facilitate citizens' appeals to the Ministry of Economy and its institutions and increase citizen satisfaction, can be directly called from any region of the country by landline phone. The services provided by the Call Center are free of charge.
